All UK / Ireland Box shipment orders are sent via one of the following ParcelForce / DHL / FedEx (TNT) / Express Freight

Larger orders are sent via pallet delivery with Express Freight / DB Schenker / Pallet Force / EDS.

Delivery with such couriers is a 2-3 working day service within the UK / Ireland.

All products shipped to our international customers are sent using following method:

Box shipment orders;

DHL, FedEx (TNT) or Parcelforce

Larger quantity orders (pallets)

DB Schenker or Palletforce.

How Much Does Delivery Cost?

The shipping price will depend on where they are being delivered to and if it is a box shipment or pallet.

UK / Ireland deliveries are automatically calculated at checkout based on order quantity, for deliveries based outside these regions please contact us for an exact shipping price.

Import Taxes & Duties

You the customer are liable for any import tax’s and duties which your government and or customs imposes when you purchase products from which are delivered outside the United Kingdom. If you are unsure of these taxes and or duties, please contact your local customs agency in your respective country before ordering goods. TUFF TILE takes no responsibility whatsoever for these charges.


We accept three methods of payment:

1. Credit Cards: (Goods can ONLY be delivered to the credit card billing address)

2. Bank Transfer: (Goods can be delivered to any address)

3. PayPal Payments – (Goods can only be delivered to confirmed PayPal Addresses, unless otherwise agreed)

All transactions are processed in GBP Sterling, if your credit card is billed in another currency; the amount charged will be in GBP British Pounds Sterling, your credit card company will convert this amount into your local currency.

Due to the nature of currency rate fluctuations and fees which credit card companies charge, the finial billed amount may differ by as much as 4%. By purchasing from us you are accepting these conditions as TUFF TILE are not in anyway liable for the exchange rates and charges applied by your credit card company. If you are in any doubt please contact us.

If you want to pay by bank transfer please email our sales team.

What if the delivery is attempted and you are out?

All deliveries are courier delivered and therefore require a signature upon receipt. If you are not in when your delivery is attempted, the driver will post a card, outlining details of how you can rearrange a second delivery at no extra cost or make collection from the local holding depot.

Alternatively if you work weekdays we can arrange the delivery to go direct to your work address provided we have the full business name and address and a contact telephone number.


Every order is despatched along with your invoice for your records. If you haven’t received one, please do not hesitate to contact us, as copies are available upon request free of charge from our accounts department.


All goods are thoroughly checked prior to despatch, and are then securely wrapped and packaged and security sealed to ensure safe transit. We have the latest wrapping and packaging machinery available on today’s market, which not only ensures the products reach you in perfect condition, it means we can get the items packaged exceptionally quickly to ensure your order is with you without delay in the quickest time available in the industry. Packaging is so important when mail ordering so we take it very seriously, to the highest level to ensure your goods reach you in the condition they were in when they left us.

Delivery Insurance

Even though we securely package every item to endeavour that it reaches you safely and securely, unfortunately on very rare occasions goods can be damaged in transit due to the nature of the products so all postage charges include insurance. If a parcel arrives and the box/packaging appears damaged, please sign for the goods and clearly print “DAMAGED” next to your signature. Then upon opening the parcel, if you find that any product within the box/packaging is damaged please email us, so that we can assess the situation. Please put all items back into the original box/packaging as following on from there we will make a collection of the damaged item and arrange a redelivery of a replacement free of charge. We reserve the right to offer a direct replacement. If the item shows signs of being fitted, it is excluded from this exchange policy.